Grievance Redressal

Last updated: 15 August 2026

Step 1 — Write to us

Send the details of your complaint, along with your folio, policy or application number, to us by any of the following:

• Email: info@abhilashawealth.com
• Phone: +91 9232689884 / +91 9339228860 during 11:00 AM – 9:00 PM
• By post: Fortuna Tower, 23A N.S. Road, 11th Floor, Room No. 3, Opposite Coal India, Kolkata – 700001, West Bengal, India

We acknowledge every complaint within 3 working days and aim to resolve it within 15 working days. If more time is needed, we will tell you why and give a revised date.

Grievance Officer

Name: Anup Kumar Ghosh
Designation: Grievance Officer
Email: grievance@abhilashawealth.com (sample address — create this mailbox or replace it with the one you use)
Phone: +91 9232689884 · Hours: 11:00 AM – 9:00 PM, Monday to Saturday

Step 2 — Escalate to the product provider

If your complaint concerns the product itself — a folio, a claim, a sanction or a servicing failure — it must also be raised with the entity that issued it. Every AMC, insurer, bank and NBFC has a designated grievance officer whose details appear on its website and in your account statement or policy document.

Step 3 — Escalate to the regulator

• Mutual funds: AMFI at amfiindia.com, or SEBI SCORES at scores.sebi.gov.in, or the SEBI toll-free helpline. SEBI also offers the Online Dispute Resolution portal, SMART ODR.
• Insurance: the insurer's grievance cell first, then IRDAI's Bima Bharosa portal at bimabharosa.irdai.gov.in, and thereafter the Insurance Ombudsman for your region.
• NPS: the CRA grievance system, then PFRDA.
• Banks and NBFCs: the lender's nodal officer, then the RBI Integrated Ombudsman Scheme at cms.rbi.org.in.

What helps us resolve faster

• Your folio, policy, PRAN or application number.
• The date and nature of the transaction concerned.
• Copies of any correspondence already exchanged.
• A clear statement of the resolution you are seeking.